CUSTOMER SERVICE & FAQ'S
ORDERING AND SHOPPING
- How do I place my order?
- How can i check the status of my order?
- How can I change my order?
- What credit cards do you accept?
- What if the item i want is sold out?
- What if i encounter any errors during check out?
SHIPPING
RETURNS
- What is your return/exchange policy?
- How do I return an item?
- Do you have a price adjustment policy?
PRIVACY
SALE
CUSTOMER SERVICE
Who should I contact if I have further questions?
HOW DO I PLACE MY ORDER?
- Browse through the site until you find the item you wish to purchase.
- From the product page select the size / quantity you’d like and click “buy” to add it to your cart.
- You may repeat step 2 by clicking the “click to continue shopping” link and adding more items to your cart for purchase or continue.
- You may also add items to your cart from the stock chart.
- Once you’ve added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 4 steps; verify your order, shipping information, billing information and place your order. you will then receive an order confirmation email. When your order has been shipped, you will receive an e-mail with final shipping details.
Items are only held for you once you place an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date. if the item you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You will receive an email when your order has shipped. And you can also contact us via email or phone.
HOW CAN I CHANGE MY ORDER?
You can send changes to info@statusfoe.com. Changes can only be made if your request is answered before your order is processed. Once your order is processed or shipped, no changes can be made.
WHAT CREDIT CARDS DO YOU ACCEPT?
statusfoe.com accepts the following forms of payment:
- american express
- visa
- mastercard
WHAT IF THE ITEM I WANT IS SOLD OUT?
If we are out of stock on an item you have ordered, we will notify you via e-mail.
If there is an item that is out of stock please email us and we will get it for you asap.
WHAT IF I ENCOUNTER ERRORS DURING CHECKOUT?
If you are having trouble checking out or processing your order there may be conflicts between our site and the particular browser you are using. we find that our site is best used with mozilla firefox. You can download a copy of firefox at: http://www.downloaditnow.org/firefox/
WHAT IS YOUR SHIPPING POLICY?
All domestic orders are shipped via usps. All rates are flat rate shipping. statusfoe.com does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses. Orders are processed Monday through Fridays excluding holidays. Orders received on weekend days, holidays and after 1pm pst will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays.
DO YOU SHIP INTERNATIONALLY
Yes. But please email us before you order to arrange shipping.
WHERE DO YOU SHIP FROM
Most orders are processed and shipped from Costa Mesa, CA. Standard usps ground service from costa mesa to so cal takes about 2 days. Local pick ups are available as well.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We want you to love what you ordered. If something is not right, let us know. All domestic orders have the right to return goods within 21 days of receipt. International orders are not exchangeable, only returnable. Merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered. all sale items are final sale. Footwear returns must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return may result in a fee. Upon receipt of returned merchandise, status foe has the right to deny credits if the goods do not meet the return policy requirements. Shipping and handling charges are non-refundable. please refer to “how do I return an item” for specific instructions.
HOW DO I RETURN AN ITEM?
All returns must be authorized by statusfoe.com. please send a return request to info@statusfoe.com specific items requesting to be returned. Upon affirmative authorization from statusfoe.com you may return your item(s). Pack and securely seal the merchandise, in the original package if possible. Send pre-paid and insured to:
STATUS FOE 173 Flower St. Unit B Costa Mesa CA 92627 attn: returns
status foe will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
SALE INFO
All items on sale are final sale and therefore may not be returned. Merchandise marked down 40% or greater must be considered “as is”. Although we try our hardest to keep all of our goods in perfect condition there may be small flaws, stains, sewing errors, missing tags, etc.
WHO SHOULD I CONTACT IF I HAVE FURTHER QUESTIONS?
If you have any further questions that we have not answered or would like to give us feed back send us and e-mail at info@statusfoe.com. to reach our customer service by phone, please call 714.757.7115